Monday, December 19, 2011

Correction based on a correction . . .

On December 9, 2011, I published a blog entitled "Renting a House?  Look Before You Leap". Today, I received the following apology sent from the company which was referenced in the article.

"We regularly review the reports that we have provided to customers to ensure their accuracy.  We found a discrepancy in the report that you recently ordered.
 
The property at:
(referenced property removed from this post)

Shows the following default notice:
11/15/11 – Notice of Trustee Sale

Our apologies for the information which you may have previously received in error."


It is good to know that companies take responsibility for their mistakes.  Although I'm still a bit hesitant to rely solely on a report such as this (the warning still applies:  Look before you Leap) I'm a little more confident that as long as you have the time to make an informed decision, it might be a good idea to check with this company in addition to using other methods of verification.  Although it took 10 days to find the mistake, they DID correct their error. 

I was not inclined to reveal the company's name in the earlier post, but I feel that it is appropriate now based on today's email. Follow the link to  Check Your Landlord for more information.




3 comments:

  1. That's something, Mike! Hadn't seen the earlier post that you refer to above (though I've just read it to bring myself up to speed). I have to say that it is satisfying to see that the company owned up to and corrected its error. While 10 days could make a real difference to the prospective renter, what more can one ask than a retraction/correction once a mistake's been discovered? After all, we aren't perfect either and certainly make our share of mistakes. As you've said, "Look before you leap" always applies. It simply doesn't pay to rush into anything important. While taking advantage of resources such as this one can certainly prove helpful to our research, fully checking things out is obviously not something we want to delegate to someone else since we are the ones who will have to live with the consequences. Thanks for sharing the valuable information you've included in these two posts! I'm sure many will find it helpful.

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  2. You're SO right, Jeanne. I can't think of a better way to run a business than to 'do what you say you're going to do and then take responsibility for the results'.

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